WAMU: $25 Checks for Life

Just a quick note that Washington Mutual’s advertised “free checks for life” is a lie. After opening an account with them, they did indeed send me some free checks. However the checks they sent were incorrect and not what I ordered. When I attempted to replace them, they wanted to charge me $25 (more than I would pay through a 3rd party printer) and flatly refused to honor their promise of free checks for life.

If they lie about something this trivial, what else are they lying about? If they can’t even get a basic check order right, do I really want to trust them with my money?

On top of that, WAMU doesn’t support Quicken for the Mac (again, despite telling me they did). Time to look for a new bank.

5 Responses to “WAMU: $25 Checks for Life”

  1. Vince Says:

    Actually, they should be free for life. Not sure what conversation you had with them, but if the checks were misprinted, you shouldn’t have a problem requesting a reorder. In fact, you can go online to the website and order them yourself, which will allow you to verify that what gets printed is what you want. Keep in mind that the free checks for life pertain to standard single wallet checks with the WaMu design. If you prefer a design or duplicates, there will be a charge. Good luck!

  2. yachris Says:

    I had to click on this — I was curious what the (Washington, D.C. area) radio station WAMU had to do with $25 checks :-)

  3. Michael Says:

    Well did you call them, go online, or walk into a branch and talk to them? I wouldn’t judge an entire company based on your one experience. I myself have a checking account with them and have never had to pay for checks.

    Perhaps you should go into the branch you opened the account and talk to a teller, or maybe a supervisor or manager. I’m sure they can straighten the situation up for you. I’ve found the company to have excellent customer service.

    If we all held every company to your standard, there isn’t one in existence that would pass as a trust worthy company.

  4. Zilpa Says:

    Well, I’m not much of a fan of wamu. They don’t offer services in my area, so that doesn’t sit well with me. There are ways around branch locations, but oh well.

  5. Tori D. Burket Says:

    I have had a Natwest business account for almost 2 years and to date things have gone well, however more recently i have had to wait for my customers to pay me which has meant i have sail very close to the mark, and in the middle of November I went into the red over a 9 day period with 3 transactions being paid tacking me ?57 into the red, (1st Time in nearly 2 Years.

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